Warranty & Returns

Faulty Product

Cisco Spark Hardware - Change of Mind

Other Hardware - Change of Mind

All Cisco hardware and software products are covered by warranty for a minimum of 90 days. Some products have longer warranty coverage periods.

In addition, proactive and traditional technical service contracts may be purchased to extend the life of your IT investment. Claims under contracts are managed directly with Cisco. More information is available from Cisco at https://www.cisco.com/c/en/us/services/technical.html

 

In the event that you encounter a problem with a product and you believe that the product is covered under Cisco’s warranty, please contact our ICT team at Telegistics and we will assist you in returning the product.

 

More about Cisco’s Product and Service Warranties as well as Warranty Information by product can be found here: https://www.cisco.com/c/en/us/products/warranty-listing.html#~tab-warranty_documents

 

If you have any questions or require any assistance from us please contact our team at:

ict@telegistics.co.nz

0800 TELEGISTICS (8353447) option 6

Please note that due to the bulky nature of some Cisco Spark products, Change of Mind RMAs will be handled on a case by case basis.

 

If you have any questions or require any assistance from us please contact our team at:

ict@telegistics.co.nz

0800 TELEGISTICS (8353447) option 6

Where Cisco will accept a change of mind, Telegistics will facilitate this process provided that the following criteria are met:

 

• RMA request is lodged within 7 days of shipping from Telegistics

• Product original packaging is unopened and in pristine condition

• The product is received back at Telegistics within 7 days  from the RMA being raised, i.e. the total RMA timeframe is 14 days from initial shipping from Telegistics

• Return freight is borne by the Client

• A restocking surcharge of 20% will be applied to cover handling, freight and OEM restocking costs

 

If you have any questions or require any assistance from us please contact our team at:

ict@telegistics.co.nz

0800 TELEGISTICS (8353447) option 6