TLG Status’s

The following work status's represent the meaning of each individual status that a handset repair may progress through during the course of servicing and repair. The status sequence and repair time will vary depending on the nature of the service request as well as diagnosis.

Received for repair - Unit has been received by the store and entered into service counter. Unit is not yet at Telegistics.

Manual ticket issued / Unit received at repair centre - Unit has been received at TLG and booked into our repair system.

In repair TLG - Unit has been received by a repair technician to assess and then process.

Level 3 repair- Unit requires higher level repair at TLG and is waiting to be assigned to a senior technician.

Level 3 in process - The unit is now being assessed by a senior Technician.

In test. - Unit is undergoing testing. This could be a variety of technical assessments for the units' performance or possibility of intermittent failure (power, battery life, charging, etc....).

Waiting parts - Unit requires parts that are currently on backorder.

Waiting exchange - Unit requires replacing and is awaiting a swap or exchange unit.

Exchanged - Unit has been swapped for a replacement handset.

RF Test - Radio Frequency testing. Unit is undergoing parametric testing. This test requires the unit to be isolated from the Network and will perform a series of radio tests to assess its ability to send and receive information at the required signal strength. This test ensures the handset performs well without losing data or signal strength to the OEM standards without being subjected to the live Network environment.

RF test failed - Unit has not passed the required standards of RF testing. Unit requires further technical assessment.

RF passed - Unit has passed all Radio Frequency and parametric testing criteria.

Waiting Live test - This unit is waiting to be programmed with a test number so that a live test can be performed. This test involves placing a test number onto the handset and making live test calls, sending texts, picture messages and accessing WAP (web browser) features and content. This tests the handset on the live Telecom Network and is subject to our own local Network performance. Live tests are performed according to the nature of the fault reported.

Live test passed - All live testing (Calls, text's, picture messaging. and any WAP access/content) was successful.

Live test failed - Unit has failed live testing.

L3 live test - Unit is being live tested at level 3 repair (same criteria as live test).

Test number removed - Once live testing is complete, the technician removes the test number from the handset.

Test number deactivated - The test number is deactivated from the network.

Waiting quote approval - Our technician has deemed a charge applicable for the repair/process and has sent a quote for approval to store/customer. The unit warranty status has been changed and Telegistics is waiting on quote approval from the customer and / or store and cannot proceed with the repair. Telegistics will return the unit un-repaired if there is no response within 14 days of issuing the quote. Minimum service charges will apply.

Quote approved - Customer / store has approved quote. The unit will be returned to the repair process to be completed.

Quote declined - Customer / store has declined quote. The unit will be returned to the customer / store un-repaired, with the minimum service fee applied.

Software upgrade - The handset has been passed to our software technician to upload the latest software/firmware version onto the device.

Software complete - Unit has successfully been programmed with the latest available version of software / firmware.

QA Test - Unit has been passed to our quality assessment team. The unit will undergo a full functional test as well as full assessment of the reported and repaired fault where applicable.

QA Approved - Unit has passed all quality checks and meets the quality requirements for the work performed.

QA Failed - Unit has been failed by our QA team and the unit will be returned to a technician for further assessment and required action.

Accessories checked - The work order is checked to ensure that all accessories received with the device are returned to the customer / store.

Beyond economical repair - Due to the nature of the fault or damage Telegistics will not affect the repair due to our inability to guarantee the repair. The unit will be returned un-repaired with the minimum service fee applied.

Billing verified - Unit is with Dispatch, waiting to be shipped to the store.

Escalation Billing verified -Unit is with Dispatch, waiting to be shipped to the store.

Escalation complete - Unit has completed the escalation process and is being forwarded into the repair process for the required action.

Customer Service - Unit has been sent to the Customer Services team to resolve an issue with the unit possibly due to administration or process problems.

CS processed - Unit has been processed through our Customer Services team.

Technical Manager evaluation - Unit is being assessed by the Telegistics Technical Manager.

Technical Manager evaluation complete. - Technical Managers' assessment is complete.

Verified Defective ELF or OBF - Unit has met the required OEM's criteria at Telegistics for OBF / ELF and is being processed according to the OEM's requirements. (The unit still requires OEM acceptance for OBF/ELF)

Z-Exchange stock unavailable - Telegistics is waiting on exchange stock from the OEM.