Telegistics has been established to repair devices sold by Telecom, and its appointed dealers and retailers. All devices requiring repair should be sent directly to Telegistics (see Process Overview for step-by-step instructions).
Please see Process Overview document for ‘Out-of-Box’ and ‘Early Life’ failures.
In the notes section on your Service Ticket pad please clearly write *please quote for insurance*. Telegistics will then provide quotes to dealer and retailers for all repairs to be completed under insurance.
Telegistics does not have a ‘Keep in Lieu’ policy. Because quality is paramount, Telegistics does not use second-hand parts to effect any other repair & therefore has no requirement to retain 2nd-hand units.
The customer needs to understand that an Minimum Service Fee (MSF) may be payable under certain circumstances, ie; if the phone is out warranty and cannot be repaired; if the phone is out of warranty and no fault was found; and if the phone is found to be outside warranty by Telegistics and the customer decides not to proceed with the repair. This last example covers the situation where the phone was bought less than 12 months ago (so the customer might think it is in warranty) but is found by Telegistics to not comply with the manufacturer’s warranty (eg moisture/physical damage). This fault will nullify the warranty.
No. The Minimum Service Fee (MSF) only applies if an out-of-warranty repair does not go ahead or if the device is beyond economical repair due to physical or liquid damage.
The quote is valid for 14 days. If Telegistics does not receive confirmation to proceed, or any updated feedback within that period, the phone will be returned un-repaired. If this does occur the Minimum Service Fee (MSF)fee will apply.
In signing the Service Ticket, the customer acknowledges that Telecom or its appointed Dealers or Retailers, take a security interest over the phone, in the event of an unpaid account. The phone must be collected within 60 days of the customer being notified that it is ready for collection and repair charges must be paid upon collection of the phone. If not collected within 60 days, the unpaid account will be treated as a bad debt and the Telecom Store, Dealer or Retailer will take ownership over the phone. (Please refer to the Terms & Conditions on the Service Ticket).