Tools & Support
what do we do if a customer returns a Spark device to us with a fault?
how do we process extended warranty claims?
how do we process insurance claims?
when is an assessment fee payable?
how long are quotations valid for?
what if a customer disagrees with the assessment?
will the customer receive a quotation if their device is deemed “out of warranty”?
what happens if a customer fails to collect an un-repaired device or pay the repair charges?